Frequently asked questions
Clear answers beforethe next conversation.
Understand who Ordorite is for, how it connects the operation and what to expect from implementation and support.
These answers cover the questions retailers most often ask, whether they are exploring Ordorite or already use it every day.
Useful answers
Frequently asked questions.
General FAQs
What is Ordorite?
Ordorite is a cloud-based retail management and ERP software solution designed specifically for furniture, bedding, flooring and related retailers. Our comprehensive, end-to-end system connects point of sale, inventory management, purchasing, warehousing, deliveries, customer service and business reporting in one centralised platform, helping retailers improve efficiency, reduce costs and grow their business.
When was Ordorite founded?
Ordorite was founded in 2006 by CEO Stephen Connolly, with the goal of providing furniture and bedding retailers with a complete, industry-specific retail management software solution. Built on extensive experience within the furniture industry, Ordorite continues to innovate and develop technology that addresses the evolving needs of retailers.
Where is Ordorite based?
Ordorite is an international software company with roots in Galway, Ireland, and offices in the United Kingdom, United States and Canada. We support furniture, bedding and related retailers across the world, combining international reach with dedicated, personalised customer service.
Where is Ordorite software developed?
Ordorite's software is developed and continually enhanced by our specialist software development team, drawing on extensive knowledge of the furniture and bedding retail industries. We invest in ongoing research and development, working closely with customers to introduce new functionality, improve efficiency and respond to changing retail demands.
What types of businesses does Ordorite serve?
Ordorite provides specialist retail management software for furniture stores, bedding and mattress retailers, flooring businesses and other home furnishing retailers. We also support related sectors, including baby and nursery, home interiors and general retail. Our system is suitable for independent retailers, growing businesses and established multi-store retail operations.
How large is the Ordorite customer footprint?
Ordorite is used across more than 400 retail locations and has processed billions through the platform.
What industry events does Ordorite attend?
Ordorite regularly participates in leading furniture and bedding industry exhibitions, including the January Furniture Show, Manchester Furniture Show and The Bed Show. These events allow us to showcase our latest software innovations, connect with retailers and discuss the challenges and opportunities shaping the industry. Follow our news and social media channels for upcoming events.
Ordorite offers a range of software solutions. Where should I start?
The best place to start is by identifying the areas of your retail business you'd most like to improve. Whether that's point of sale, inventory accuracy, warehouse efficiency, delivery management or reporting, our team can help. As Ordorite provides an integrated, end-to-end retail management solution, we'll work with you to understand your requirements and demonstrate how the system can support your entire business.
What software solutions does Ordorite offer?
Ordorite provides a comprehensive suite of retail management and ERP software solutions, including electronic point of sale (EPOS), inventory management, purchasing, warehouse management, delivery and logistics, customer service, financial integrations, eCommerce integration, marketing and business intelligence reporting. Our connected system enables retailers to manage operations from the initial customer enquiry through to final delivery and beyond.
How can I apply for a job at Ordorite?
We're always interested in connecting with talented people who are passionate about software development, technology, customer service and the retail industry. To enquire about current career opportunities at Ordorite, please contact our team at info@ordorite.com.
Prospective customer FAQs
How can I learn more about Ordorite or arrange a software demonstration?
Our team would be delighted to show you how Ordorite can support your retail business. You can request a personalised online demonstration through our website, email info@ordorite.com or call our UK team on +44 203 2861 202. We'll discuss your business requirements and demonstrate the features and functionality most relevant to your operations.
Which countries does Ordorite serve?
Ordorite supports furniture, bedding and related retailers internationally, with customers across the UK, Ireland, North America and other global markets. Our cloud-based retail management software enables businesses to manage stores, warehouses and operations across multiple locations, making it suitable for retailers operating in different regions.
Is Ordorite suitable for small independent retailers as well as large retail chains?
Yes. Ordorite is designed to support businesses of varying sizes, from independent single-store retailers to large, multi-location operations. Our software can accommodate different operational requirements and grow alongside your business. Whether you're introducing your first integrated retail management system or upgrading an established ERP platform, our team can help identify the right solution.
Does Ordorite integrate with other systems?
Yes. Ordorite supports 100+ integrations across finance, payments, ecommerce, logistics, marketing and other retail workflows.
Can Ordorite integrate with my existing eCommerce website?
Yes. Ordorite provides eCommerce integrations that connect your online store with your wider retail operations. We support integrations with platforms including Shopify, WooCommerce and Magento, helping retailers synchronise stock, manage orders and connect online and in-store sales. Our team can review your existing website and advise on the most suitable integration approach.
What are the technical and system requirements for Ordorite?
Ordorite is a cloud-based retail management solution, reducing the need for complex on-site server infrastructure. The specific technical requirements will depend on your business setup, the devices you use and any additional integrations required. Our team will review your existing hardware, internet connectivity and operational needs to ensure the solution is configured appropriately.
Can my existing retail software data be transferred to Ordorite?
Yes. Our implementation team can assist with migrating data from your existing retail management software to Ordorite. Depending on the structure and accessibility of your current system, this may include product records, customer details, inventory information and other business data. We'll assess your existing setup and plan an appropriate migration process to minimise disruption.
How is implementation managed?
Implementation is planned around your data, stores, users and workflows, with configuration, migration, training and launch support.
How is Ordorite software priced?
Ordorite pricing is tailored to the requirements of your retail business. Factors such as the number of stores, users, required functionality, integrations and implementation needs can influence the overall cost. Our team will discuss your requirements and provide a personalised quotation that reflects the solution your business needs.
What is the starting price for Ordorite retail management software?
As every retail business has different operational requirements, we don't publish a standard starting price. Instead, we work with you to understand your business, recommend the most appropriate software configuration and provide a tailored quotation. Contact our team to discuss pricing or request a demonstration to explore how Ordorite could benefit your business.
Existing customer FAQs
How do I access Ordorite customer support?
Our dedicated support team is available to assist existing Ordorite customers with technical queries, system functionality and day-to-day software questions. You can contact the team through your established email or telephone support channels. Where necessary, our specialists can connect remotely to your system to help investigate and resolve issues.
What are Ordorite's customer support hours?
Ordorite understands that retail businesses operate beyond standard office hours. We provide customer support via telephone and email, including weekday and weekend assistance. Specific support availability and arrangements can be confirmed with your Ordorite account or support team.
What training does Ordorite provide for customers?
Ordorite provides comprehensive onboarding and ongoing software training to help your team get the most from the system. Our training includes a combination of remote and on-site sessions, supported by the Ordorite Academy, which offers step-by-step video tutorials. Additional training resources are available to support new employees and help existing users develop their knowledge.
Where can I find Ordorite software guides and training resources?
Existing customers can access helpful training materials through the Ordorite Academy, including video tutorials covering key system features and processes. Additional user guides and support resources are also available. If you need help locating specific information or accessing training materials, please contact the Ordorite support team.